Returns

CAT Footwear
Help Centre

Returns

Extended Holiday Return Policy

Please be aware that due to the ongoing Canada Post strike, returns are expected to be delayed. We appreciate your understanding and patience during this time.

Purchases made October 1st - December 31st, 2024, can be returned up to January 31st, 2025.

Returns are free!

We will gladly accept your return of UNWORN merchandise. Original shipping charges incurred on your order are not refundable. Returns are shipped back to our warehouse through Canada Post. Returned footwear must be received at our warehouse in its original packaging and condition within 30 days from the date of purchase. Once returned footwear is received in our warehouse, it may take 15 - 20 business days for your refund to be processed.

Items that are purchased on our website cannot be returned to retail stores.

Start Your Return

Defective Product Form

We are sorry you are experiencing an issue with your product.

Submit Warranty Claim

Contact us

Chat

Weekdays: 8am to 9pm (EST)
Weekends: 9am to 6pm (EST)

Estimated wait time 1-10 minutes

Phone

1-800-548-0623
Weekdays: 8am to 9pm (EST)
Weekends: 9am to 6pm (EST)

Email

catcanada@wwwinc.com

Location

catfootwear.ca

Customer Service
6225 Millcreek Drive
Mississauga, Ontario
L5N 0G2